1&1 Sending fake Invoices ?

Discussion in 'Dedicated Server Hardware' started by aeschnm, Jun 17, 2018.

  1. aeschnm

    aeschnm New Member

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    I received an invoice for a service that I had cancelled.
    So, I sent their billing department an email asking what was up, and even provided proof that the domain name was in fact cancelled and automatic renewal was in fact terminated.

    Code:
    Dear --------,
    
    Please find attached the invoice dated 08/6/2018.
    
    This invoice is in pdf electronic format. It can be read with the Adobe Reader, which you can download free of charge from the Adobe website at adobe.com/products/acrobat/readstep2.html.
    
    Double click on the attached file to view the invoice and print out a hard-copy for your records. The amount shown will be debited from your credit card on file within the next 7 days. Please do NOT send us a check.
    
    If you have any billing-related questions, please call our billing department at 1-877-300-8316 Monday through Friday (except holidays) 9am to 5pm EST. We will be happy to help you clear up any questions you may have, as quickly as possible.
    
    Sincerely,
    
    Your 1&1 Team
    www.1and1.com
    
    Earn back your 1&1 service fees and more by referring new customers.
    
     
  2. aeschnm

    aeschnm New Member

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    What should I do ?
     
  3. Mano

    Mano Member

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    Did u cancel the service ?
    If yes , Dont stop writing them and your case will be resolved quickly. With other words, if you write them every day, they will be interested to resolve the case.
     

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